Tiarra Nero, Real Estate Marketing Manager

Hi, Tiarra! So tell me, what do you do? 

That’s so loaded. (laughs) I am a creative project coordinator for a marketing firm that focuses on real estate. Basically I manage media placements for clients, whether that’s a feature in the New York Times, Wall Street Journal, out-of-home signage such as ads on the subway or the Metro North. I also help to manage and coordinate digital marketing, like pay per click ads, social media, and I work with the creative team to ensure that the ads are representative of what the client is looking for and stays on brand. So I’m constantly working with multiple internal teams and the client, as well. It entails a lot of follow-up, paying attention to details, working with vendors, maintaining a good relationship with all parties. There’s an analytical portion, as well, which requires a lot of data analysis to determine how the marketing campaigns have performed. I also do some billing, processing, and contracts.

That’s a lot! Did you go to school for this?

No, actually. I got here by trial and error. It was helpful because that’s how I figured out what works and what doesn’t, and what I like and what I don’t like. In college I majored in fashion merchandising and design, then received my MBA. While in graduate school, my favorite class was marketing. I didn’t know a lot about that space so when I finished school and entered the fashion industry, I entered on the merchant side which was the more business-minded, financial side. It wasn’t very creative, so I kept that in mind as I sought different positions later. 

Before switching industries, my last role in fashion combined buying and marketing, so that helped open the door for me to establish myself as a marketing professional. I managed all marketing for my department, so that was a great opportunity and a lot of exposure. I wanted to stick with marketing, but I didn’t have a role in mind. I looked at different descriptions and researched areas I was interested in, and this came along. Now I’m in real estate. 

Have you had any individuals who were particularly meaningful in helping you determine your career path? 

Not really. I’ve never had a mentor, though I tend to learn from my immediate managers. I’ve always worked with a lot of strong women, and I’ve watched them and taken their best qualities. I was especially eager to learn from them because they were pretty successful in their own right, and passionate. Outside of work, I learn a lot from grandmother. Once I have an idea of what I want to do, I like bouncing ideas off of her when I’m figuring out my next steps. She came from the legal field, but I am still able to learn from her experiences.  

What career accomplishments are you most pleased with? 

Successfully transitioning into a new field and being able to climb the ranks. I set my sights on account management and project management roles, once I found out those were roles that existed within marketing, which I wanted to transition into. I learned about creative marketing and became really interested in that space. So I did my research, and when I liked the job descriptions I came across, I went for it. In my current role, I go between account management and project management. I’m technically a coordinator but I both manage and coordinate depending on the account. 

Do you feel that your educational experiences and prior job experiences in the fashion industry set you up well for what you do now? 

My work experience has really given me the most to work with and been most beneficial because I didn’t study marketing and only took one related class in graduate school. From those earlier work experiences, I have learned how to follow up and maintain relationships, to be meticulous when reviewing contracts. As far as my education goes, it’s been great in terms of networking and learning from people who have similar roles.

Can you describe your experience in your current role?

There have been pain points and learning curves in transitioning to a new role and industry. That part can be a little challenging, but it’s also exciting when I look back and see how much I’ve learned in five months. I’ve learned so much about the real estate industry. When I look back and remember the things I didn’t know how to do that I can now do on my own and do well—that feels good.

What keeps you motivated?

Money. These bills. (laughs) I would say my ultimate motivation is to make enough money to one day be able to take care of family and treat my loved ones to nice things. I’d also like to travel even more than I already do, and take my mom, step-mom, and grandmother on fully-paid vacations. Just being financially stable, having flexibility and multiple income streams. I don’t have to take care of anyone. No one in my life requires me to help them pay for things, but it’s something that I want to be able to do. 

How do you keep your head right, and your spirit together? 

Working out is huge for me. I work out every day. I always tell people that working out is my coffee. It really helps to get me ready for work. I also enjoy criminal justice shows. (laughs) I know that’s odd but when I need to relax I watch those shows because I know everything will be tied up and resolved in an hour. 

What else are you into? 

Traveling, learning about new cultures, meeting new people. I like to at least go to one new country per year. The last place I visited was the Bahamas, which was cool, but the last place I was really excited to go to was Zanzibar. That was my first trip to the African continent and it was my 30th birthday. The water was so beautiful. 

I have gained interest in stock trading and real estate, given my new career path. I’m really  seeking financial freedom, and I want to learn how to develop a stream of income without having to have a nine-to-five. I think that aspiration stems from being laid off before. I need to be able to have flexibility when it comes to work-life balance, but mostly I just don’t want to be reliant on a traditional job to be OK. 

I love volunteering. I work at food banks a lot, but I also like working toward the restoration of women. I previously volunteered with sex trafficked survivors, and my main passion is working with a segment of my friend’s nonprofit, Project Refuge, which focuses on ensuring that women in this rural area of Uganda have enough sanitary supplies to stay in school. My role is director of women’s protection and empowerment. For these girls, education will really help to change their lives and their economic situation, and I appreciate that doing something so small like access to sanitary products—which we take for granted—can really make a difference. 

What excites you most about your future?

The unknown. Just trying new things and figuring out what works. I’m working towards being able to volunteer while traveling abroad. So I’m setting myself up to not really have to be dependent on a nine-to-five office job and really just manage my time as I see fit, and do things I want to do.

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Ashley Mitchell, Marketing and Publishing Professional

Hey, Ashley! Let’s start with a basic question: what do you do? 

I work at Hearst, and my official title is senior manager of growth. Hearst is a huge media company. I do the paid marketing across the Hearst Product Studio, which is part of the larger Consumer Revenue and Partnerships Team. The goal there is to increase the conversations we’re having with subscribers and readers. We have all this data from people who are subscribing and we know things about them based on polls they’ve done, and the goal is to offer them products that will increase loyalty to the brand. 

Can you share a little more about your time at Hearst? 

When I joined, Hearst products was in its infancy. At first, we produced a yoga mat, which was my first big project. We developed it based on information we received about our health brands. It’s a high-tech mat, and easy to roll up. So we created this mat that is tied to our wellness brands. Now we are in the process of diving into individual verticals like Delish, and we’re creating a series of cookbooks with them. The cookbooks are focused on things people are loving right now, like the keto diet. We created the All Out app, where our different wellness brands are creating fitness content, and these are trusted brands for our readers and subscribers. 

For my role, I do all of our paid marketing, through strategy to execution. I also assist the product team, providing recommendations based on market research and feedback from customers. How people respond to products on our paid marketing channels, such as Facebook, Digital Display, or Apple News Plus, helps to inform future product development.  

How did you get into this space?

I had a very nontraditional path. I was pre-med in college. I wanted to be a pediatric reconstructive plastic surgeon. Then I got to college, and I had so much anxiety around my major. I hated my classes and wasn’t attending, and I wasn’t doing well academically. I was having this crisis at 18 years old because I thought I had known what I wanted to do.

After my freshman year, I was suspended for half a semester. My grandparents lived in Michigan, so I went to community college up there to stay up to speed during the suspension, so that I would be caught up when I went back for my sophomore year. I liked all of my psychology classes, and so when I returned to Syracuse, that’s what I majored in.  

Then later, going into my senior year, I experienced anxiety and depression. I didn’t have a support system, and I didn’t know how to deal with my mental health, so I didn’t do well and was suspended again. This time it was a one-year suspension. I came back to New York City and did internships in fashion, with Yumi Kim and Showroom 7 working on their e-commerce platform. I managed the back-end doing customer service, and eCommerce management, which included fulfilling orders, managing inventory, working with the development team for site maintenance, and visual merchandising. I fell in love with writing emails, curating inventory, talking to customers and learning what they like, and making suggestions to them that they would then buy. When I went back to school for my senior year, that’s when I focused on retail management. 

What did your post-college experience look like? 

My first job out of college was at The Hoodie Shop. I was there for two years and I loved that job. Eventually I left and went to Book of the Month, which considers itself a publishing and media company. When I went there, I took a step down from my previous role, starting as assistant marketing manager doing digital and print and working on our legacy brands. I moved up to marketing manager and took over all of our email marketing and Instagram story marketing. 

Last year I chose to leave Book of the Month because there was a change in leadership. Two white men from Wall Street who didn’t really love books and publishing suddenly became the head of the company. There was just a lack of soul to the way they worked. I started to get a lot of anxiety going to work. And there were specific things that happened. For example, when my grandmother passed away, they were really callous about it. Just four days after she passed, I was back at work and being berated for mistakes. It just got to be too much. And I liked my coworkers -- they were great -- but it just wasn’t the right type of environment anymore. 

I started at Hearst last year. The change has been a complete 180. My boss is a man of color, and he’s super awesome. There are lots of brown and black people on my team which isn’t reflective of my company, but I think it’s reflective of my team’s leader and his values. 

What do you really enjoy about working at Hearst? 

It’s a culture thing. It’s a work hard-play hard type of place. There’s a great work-life balance. It makes me feel good knowing that if I need to take a day off to go to the doctor, it isn’t frowned upon. My boss isn’t checking for me when I come in and when I’m leaving. All that matters is whether I do my job. I have the ability to get into other things I’m curious about, as well. I started writing with the magazines, and I wouldn’t have had an “in” if I didn’t work there. It’s kind of a business-savvy move on their part because they don’t have to pay me. (laughs) But it’s also a step up for me. 

There have been some challenges. We started affinity groups. There is the black group, a women’s group, a queer group, and an ally-specific group for white people figuring out how to use their privilege to advocate for others. Our new head of human resources is a black woman, which I appreciate. But once the affinity groups were created, I felt like some people in leadership positions felt as though that was enough. There’s so much more to doing the work than creating a group where we go have drinks and hang out. We need to be discussing hiring pipelines, recruitment of black and brown interns, developing mentor programs, hosting panels, encouraging advocacy, doing charity. There’s no budget at the moment, though, which definitely informs why some of our ideas are being shut down. And we have white representatives for the black affinity group, and I wonder if that’s why they may be less understanding of what we’re seeking, and what we need them to advocate for. It can feel as though they think we’re asking for too much. We want to do things that are making real changes in the lives of black people who work there, and future employees. 

Why do you feel you’re uniquely suited to do what you do? 

I have a subscription background, and a book publishing background. A lot of what we’re doing is creating retention and loyalty, and really getting people to purchase products. They didn’t have that unique skill set before I joined because the company is very media-centric and focused on clicks and likes, not necessarily dollars and cents. So my background was desirable to them, as  well as having worked in a small business because the subsidiary where I work is also small. 

I also feel that being a brown and black woman means that I bring a unique voice because we want our products to appeal to a broader audience. I can use my insights to ensure we’re accurately represented, and that there are fewer missteps in what we do and what we produce. I had a meeting with the entire consumer revenue and partnerships team, and shared that we’re missing opportunities in regards to black consumers. As an example, we’re not tapping into black travel which is a billion-dollar business.There’s so much space for that kind of content, but we continue to appeal to the masses -- and the masses are white. I bring the experience of being someone seeking content tailored to me, and being able to know that there are all these conversations that they aren’t tuned into, but need to be aware of. 

What about the future excites you? 

I’m excited to hone in on my skills. I didn’t come into this with a traditional marketing background so I’m considering grad school. I like to learn and do research, so a big part of me just wants to keep learning more and more. Right now, I’m in the weeds when it comes to paid marketing and what that looks like and feels like. I know that I want to be a vice president before I turn 40 so I’m finding the right steps to get there. 

Also, I’ve used the connections I’ve made at Hearst to get into sensitivity readings, which entails reading authors’ manuscripts and checking them for biases against black and brown and LGBTQ people. Being first generation, Afro-Latina, and a woman, I can come in with many different perspectives. That’s a skill I’d like to be able to build out. 

I would also like to do more traveling, possibly with Hearst. I’d love to be able to talk about travel, specifically through the lens of a black person. And, just generally, I’d like to push for more black representation at the company. I do feel that I have the right support system to have those conversations and not get shut down. I can step up and feel comfortable doing it. I’d like to continue using the Hearst Black Culture affinity group to do more, and make a bigger impact on who makes decisions. Who is in the boardroom? Who is writing articles? Who is marketing the articles? Those people should look like us. I definitely want us to do a mentoring program. We have so much influence as a group because we can stay on top of leadership and hold them accountable. For areas where they might be falling short, we can help them come up with a plan. So I’m excited to be a part of that, as well.

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Portia Obeng, Social Media and Marketing Professional

Hey, Portia! I’m so glad you’re speaking with me. What do you do and how would you describe it to someone unfamiliar with the space?

I work in social media and communications at a consulting firm, working as an account lead. I develop social media content for the client and assist with various marketing initiatives within the firm. 

Right now, my client is a federal government agency and focuses on initiatives to protect women against violence. It’s a pretty cool initiative. The position requires a security clearance; a very Washington, D.C. thing to talk about, but it basically gives you permission to access information that isn’t available to the public. 

I’ve been in this role for just two months. Before that, I was doing social media strategy and managing video content at a professional membership organization.

Is there a moment when you realized that you wanted to be in social media? 

No, I don’t think there is a specific moment. I studied business in undergrad and I focused on marketing. When I graduated, I worked at Target as an analyst. It was really structured and I wanted more room to be creative. I started looking for new jobs and the following role is when I got into social media. This was like ten years ago, before people were “pinning”, before Instagram. The social media landscape was basically just Facebook, YouTube, and Twitter. So I don’t think there was a clear moment because social media was so new at the time. I just stumbled into it, and now it’s this huge thing.

What would you say are the positives and the negatives of the space you’re in?

Well, a positive is that social media is a field people are deeply interested in and still trying to fully understand. There are a lot of job opportunities. A negative is that a lot of companies don’t fully understand social media and the impact it has. Very few companies aside from apparel brands, cosmetics, grooming companies -- essentially the brands you see all over Instagram -- truly understand its value. So it can be hard to walk into meetings and ask a client, “OK, so what would you like to do? What’s your budget?” and they say “Oh, we haven’t thought about it.” You know, Nike knows their social media budget, and they’re very thoughtful about what they want to do and how they want to leverage social media platforms to enhance their brand. 

I think the mistake a lot of brands and companies make is spending all this time making the product, thinking that if it’s a good product, people will just show up and use it. That’s not the case. You need to invest in channels that will motivate people to purchase your product or service.

In your experiences, what makes you uniquely suited to do what you do?

I come in with a perspective of a Black woman -- “the diversity perspective.” (laughs) I have saved my former employers a lot of heartache and pain by calling out the lack of people of color in major campaigns. Now, people feel a little more comfortable about speaking out when they perceive a lack of representation, but it wasn’t always like that.

But even still, there are plenty of times we don’t speak up when we see something because we’re women of color in predominantly male, predominantly white spaces. It’s important to speak up, though. I was working on a campaign for a previous employer, and pretty much all the photos showed white volunteers helping Black people. I had to raise my hand like, “This isn’t OK.” Just having a different voice in the room ensured that idea didn’t make it out to the public. We have shifting demographics that should change the way companies showcase their products and services. To make sure people see themselves represented. 

Also, another way I’m well-suited for what I do is that I’m always willing to try things. I don’t want to be stagnant and use the same formula every time. I’m always willing to do research to inform a new approach, which isn’t always easy but I feel I have to try. 

What is your support system like? 

Oh man -- thank God for Black women and sisterhood! It’s baffling to me that I have friends who are in the nonprofit sector, academia, small firms, big firms, and we all have similar experiences. It’s crazy to think that we all still have to constantly speak up for ourselves, to prove ourselves. They’re questioning you and talking over you, not paying you what you deserve. The best resource I have is a group of Black women who can support each other, pray for each other, express our frustrations. No matter what industry, they can share insights and perspective that I can relate to. Of course, that includes my mom. I always like to talk with her and get her perspective. I don’t know where we would be if we didn’t have each other. 

You also always need a work bestie! Your work bestie may not be your bestie in real life, but they’re who you can go to in the middle of the day and vent and express frustration, bounce ideas off of them, and know that you’re in a safe space. That’s so important. When you’re in a space where there isn’t another Black woman or a woman of color, it can really be a struggle. 

I like that you’ve highlighted having a safe space because we can’t show up as Black women and state how we’re feeling, and definitely not in the way we want to say it. 

No, you can’t! But I always tell my friends, go for those stretch jobs where you’re qualified but it’s just a bit beyond reach, and just walk in like a mediocre white man. (laughs) He’d have no problem speaking up and telling that employer what he’s done and why he’s so right for the job. You just have to realize that while they may question you, and they likely will, you have to keep showing up as yourself and pushing in. 

I love it. Tell me what excites you about the future. 

I get really excited when I think about how Black women are gaining more confidence to take up new spaces. We’ve seen through generations that we were working just to earn some money for ourselves and that was supposed to be enough. Just working for someone else, generating a profit for them. We’ve come so far in such a short amount of time, and I’m excited to see what we can do in this current generation and future generations. Black women are so hard working. We’re the most educated group in America, and we mentor and coach each other. I just love seeing the sisterhood grow where we’re creating opportunities to support each other and helping one another win. 

I also think it will be interesting to see how technology intersects with marketing. There’s some really interesting stuff coming out with artificial intelligence and augmented reality. I’m definitely curious to see how marketing gets further integrated into our normal everyday lives. 

For the world as a whole...time will tell. (laughs) It’s a little crazy right now. But as long as we’re investing in each other, spending our black money and our black time on each other, I think we’ll continue to thrive.

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